Privacy Policy

Information we collect

We will not normally collect personal information other than your name, address, business name, phone, email address. This information will normally be collected to provide a service or fulfil an enquiry or request. We may also need to collect credit card details to enable us to process a payment from you. Additional information, such as your preferences for various services we provide, may also be collected.

We collect information on website activity, such as the number of visitors, the number of pages viewed, navigation patterns, what systems users have and the date and time of visits. This information is collected for statistical purposes only and cannot be used to identify you.


This site does use cookies to personalize the data and site experience for you. We place one or more cookies on your computer through your web browser. A cookie is a small data file that is sent from our webserver and stored on your computer’s hard drive. Some cookies are linked to your personal information and may be used to identify you to enable our systems to recognise your web browser and provide you with personalized information and better interaction with our website. You may choose to reject the cookie(s), which will still allow you to visit the website, but may limit your experience and access on the site. For more information on cookies, please see our Cookie Statement below.

Use and disclosure of personal information

Your personal information will only be used for the purpose for which it was collected. Other than to work with our mailing house to enable information you request to be sent to you, or for debt collection purposes or as maybe required to enable a third party to provide you with services you have specifically requested, your personal information will not be shared, sold or given to any third parties without your consent, unless required or authorised under the exemptions set out in the Privacy Amendment (private sector) Act 2000.

We periodically conduct direct marketing campaigns to promote our services. In all such campaigns, we provide recipients with details on how to opt-out of future campaigns.

Quality of personal information

Our aim is to ensure that your personal information is accurate, complete and up-to-date. To help us with this, please contact us if any of your information you have provided changes. We will take reasonable efforts to correct the data.

Personal information security is committed to keeping the data you provide us secure, and we will take reasonable steps to protect your personal information from unauthorised loss, misuse, modification or disclosure. Information provided to process a payment on our website uses SSL 256-bit encryption of all your data sent between your computer and the webserver.

Access to personal information

You can request us to provide access to the personal information that we hold about you. To request access please contact us using the details provided below.


Emails we receive from you will only be used for the purposes given and are subject to the conditions set out in this Privacy Policy. Due to the nature of email, sending personal information in an email remains entirely at your own risk and will not be responsible for any unauthorised use and disclosure of this information.


The website contains links to third party websites. Please be aware that neither nor its agents, employees or contractors are in any way responsible for the privacy practices on these third party sites.

Contacting us

If you have any questions about this privacy policy, the privacy practices of or its agents, employees or contractors, or you wish to make a privacy complaint, please contact us.


We reserve the right to change this Privacy statement at any time. It is advisable to review this Privacy statement periodically for changes. Further information on the Privacy Act and the National Privacy Principles can be found on the Office of the Australian Information Commissioner’s website.

Cookie Statement: How Uses Cookies

We use cookies to offer you a better browsing experience, analyze site traffic, personalize content and improve our website and our services for you. If you continue to use this site, you consent to our use of cookies.

The website may request cookies to be set on your device. We use both session and persistent cookies, and we use different types of cookies to run the website. We use cookies to let us know when you visit our website, how you interact with us, to enrich your user experience, and to customize your relationship with, including providing you with more relevant content.

What are your choices regarding cookies?

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. You can block or delete cookies by changing your browser settings, however blocking all or some types of cookies may impact your experience on our website and the services we are able to offer.

Essential Website Cookies

Essential cookies provide you with services available through our website and enable you to use some of its features, such as access to secure areas. Some cookies are strictly necessary to deliver the website and you cannot refuse them without impacting how our website functions, while other cookies are used to enhance the performance and functionality of our website but without these cookies, certain functionality may become unavailable.

Third Party Cookies served through our Website

In addition to our own cookies, we may also use various third-parties’ cookies on our website to provide services to you, track and report usage statistics of the website, and track your activities on our website and on other websites.

Google Analytics gathers information allowing us to understand interactions with our website and ultimately refine that experience to better serve you. Google AdWords gathers information allowing us  to better target advertising and Google Dynamic Remarketing gathers information allowing us  to provide remarketing advertising messages to you on other websites after you leave our site.

Facebook Connect, Facebook for Developers and Facebook Custom Audiences cookies gather information allowing us to provide a better social experience for you and better customize advertising messages for you. Facebook does gather additional information for use as it describes in its Privacy Policy here and as updated here.  You can change your Facebook Ad preferences here.

These cookies support our customer relationship management system and related processes to enable us to track and understand your interactions with our website, and then communicate more effectively with you if you continue to use our website.

Other tracking technologies

We and other third party service providers may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our website or, in the case of web beacons, opened an e-mail that we have sent them. For example, these may allow us or a third party service provider to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from a link on a third-party website or an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns.

While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies.

Blocking Cookies

You can choose to block cookies if you wish. As noted above,  depending on the cookies, this can impair your use of the website.  Blocking cookies is typically controlled through your Browser settings and varies with different browsers. In Google Chrome, you can find the settings by navigating to  Settings > Advanced> Privacy & Security > Content Settings > Cookies > Block > Add.

How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

The date at the bottom of this Cookie Statement indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please contact us.